Refund policy

Return Eligibility Period

Customers can submit return requests within 30 calendar days after delivery date. Any request submitted after this period will be rejected automatically.

Item Condition Rules

All returned goods must be unused, unwashed, intact, with original tags, packaging and all attached accessories, maintaining fully resalable status.

Non-returnable categories: Custom personalized goods, intimate hygiene products, clearance & final-sale items, damaged goods caused by improper personal use.

Return Process

  1. Send email to shinselbellah929@outlook.com with your order number and detailed return reason.
  2. Our support team will review your application and send formal return instructions within 2 business days.
  3. Ship the item back to our designated return address. Buyers shall bear all return shipping fees, unless the item is defective, mis-shipped or broken upon arrival due to our logistics error.

Refund Processing

Once we receive and finish product inspection, full refund will be issued to your original payment account. Refund funds usually take 3–7 business days to arrive, subject to your bank or payment provider’s processing schedule.

Original delivery shipping fees are non-refundable for customer voluntary returns.

Non-Refundable Scenarios

  • Items returned exceeding the 30-day valid window
  • Worn, stained, scratched, altered or incomplete merchandise
  • Final sale, clearance, customized and hygiene products
  • Damages caused by improper storage, self-modification or misuse